Support
Email support@agerpunch.com and we'll get back to you, usually within one business day. Tell us your project, what you were doing, and what you saw; a screenshot helps. The version shown at the bottom of My account in the app tells us which build you're on.
Getting started
Joining a project. Ask your superintendent or project manager for the project's join code. In the app, sign in, enter the code and pick your company. A manager approves you, and the project appears.
Signing in. Enter your email or mobile number and we send you a six-digit code; there's no password. If the code doesn't arrive within a minute, check your spam folder, or tap Send a new code. Codes expire after 10 minutes.
Capturing an item. Hold Hold to talk and say what's wrong, where, and who should fix it, in English, Spanish or Portuguese. Check the draft and confirm it. You can also take a photo first, or type.
No signal. Capture, view your work and change status as usual. Everything is saved on your phone and syncs when you're back online.
Drawings and Procore
Floor plans. Managers add them on the web under Setup → Drawings, or in the app from Plans → +. Then anyone can pin items on them.
Procore. A manager connects the project under Setup → Procore on the web. Punch items then appear in Procore's Punch List, and status changes go both ways. Subs can link their own Procore account under My account so items assigned to them reach them in Procore.
Your account
Changing your email or phone. My account → tap the field; we send a code to the new address to confirm it.
Notifications. Turn the morning digest and email notices on or off under My account → Notifications.
Deleting your account. My account → Delete account. Your personal information and voice recordings are deleted and you leave every project; items and photos you added stay with the project. The privacy policy has the details. You can also email us to delete it for you.